The Walk, JBR, Dubai, UAE

Technical Operations Professional.

Results-driven professional with 3+ years of experience across Supply Chain Management, Data Analytics, and Enterprise IT Support. Specializing in DMS implementation and AI-driven process automation for the MENA market.

View Experience nashir8609@gmail.com

+971 54 237 7975

Efficiency Gain

SFA order processing

Data Accuracy

DMS integration

CSAT Score

Technical support

Client Satisfaction

System deployments

Core Competencies

Supply Chain & Operations

DMS Implementation & Rollout
Logistics & Inventory Optimisation
Distribution Network Systems
SFA Application Enhancement

Data Analytics & BI

SQL Server (SSMS) Diagnostics
CRM (Salesforce)
Data Reporting & Analysis
Tally / Busy Integration

Technical Support & IT

L1/L2 Helpdesk Operations
Ticket Lifecycle Management
System Synchronisation
Fresh Service Platform

Professional Experience

Jan 2025 – Oct 2025

Customer Service Associate

Technical Support | BOTREE Software International Pvt Ltd

Delivered L1/L2 technical support for the Amul DMS project, resolving critical distributor bottlenecks in purchase orders, billing workflows, and real-time system synchronisation across a nationwide distributor network.
Enhanced the Amul SFA mobile application, contributing to a 20% uplift in sales order processing speed and last-mile delivery efficiency.
Conducted advanced database diagnostics using SQL Server (SSMS), reducing average ticket resolution time by 15% and minimising system downtime.
Consistently maintained a 95% CSAT score, reflecting high-quality troubleshooting and professional escalation management.

Feb 2022 – Aug 2023

Supply Chain Mgt. Executive

Eazy Business Solution | Gurugram, India

Led the end-to-end integration of Tally and Busy accounting platforms with DMS portals for high-profile FMCG clients MDH and Haldiram Nagpur, increasing data accuracy by 25% and reducing reconciliation errors.
Optimised inventory management workflows for Campus Activewear, achieving a 20% reduction in stock discrepancies and improving supply chain visibility.
Managed full-cycle, high-stakes system deployments for RREL, MDH, and Haldiram, delivering all projects with a 98% client satisfaction rate.
Awarded "Top 3 Employee of the Month" for outstanding technical performance and exceptional client engagement.

Education

2018 – 2021

Bachelor of Computer Applications (BCA)

Brainware University, Barasat, West Bengal

Development

SQL Server

Database Management & Query Optimisation (Self-directed, applied in production)

Full-Stack Web Development

Astro, Tailwind CSS, GSAP (Ongoing, personal projects)

Ongoing Upskilling

Actively upskilling in AI-driven automation and cloud-based ERP integrations for MENA enterprise environments.